Cancellation & Refund Policy

1. Order Cancellation

Customers can request an order cancellation within 24 hours of placing the purchase order, provided the physical item has not been dispatched from our workshop warehouse inventory node.

2. Returns & Replacements

As each piece is handcrafted, we’re unable to accept returns for change of mind once an order has been dispatched. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, along with a continuous, unedited unboxing video as proof.

The video must:

• Start before the parcel is opened, clearly showing the sealed package and shipping label intact.
• Continue without any pause, cut, or edit through to the item being fully unpacked.
• Clearly and legibly show the damage, defect, or incorrect item.

This is required to verify the condition of the product at the time of delivery and to prevent fraudulent claims. Claims made without a valid unboxing video, or where the video is cut, edited, or does not clearly show the parcel being opened for the first time, may not be eligible for a replacement, repair, or refund. Once verified, we will arrange a replacement, repair, or refund as appropriate.

3. Refund Processing Timelines

Once a return request is validated and inspected by our warehouse audit leads, the settled purchase balance value will be processed back to your original payment source route (bank account, card ledger, or UPI token wallet).